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Frequently asked questions

Quick answers to the most common questions

I forgot my password. What can I do?

You can reset your password by following these steps:

  • Click the “Forgot Password?” link on the login page.
  • Enter your registered email address, and we’ll send you a secure link to create a new password. This link expires in 24 hours.
I’m not receiving the verification email?

If you’re not getting the verification email, here’s what you can do:

  • Check your spam or junk folder. Sometimes legitimate emails end up there.
  • Make sure you entered the correct email address during registration.
  • You can check and update your email in the profile section of your account.
I’m sure my password is correct, but I keep getting “invalid credentials”.

Check these things:

  • Caps Lock: Make sure it’s off because passwords are case-sensitive.
  • Spaces: Make sure there are no extra spaces before or after your email or password.
  • Email: Are you using the right email address? Check for .com vs .co.uk.
  • Clear Cache: Try clearing your browser’s cache and cookies.
What’s the difference between “Login” and “Register”?

Register (or Sign Up) is for creating a new account. Login (or Sign In) is for people who already have an account and want to access it.

Can I use my social media account to log in?

Yes! You can use “Login with Google” to sign in using your existing social account without creating a new password.

I’m getting a “password is too weak” error. What are the requirements?

For your security, your password must have:

  • At least 8 characters
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • At least one special character (like !@#$%^&*)
Is my credit card payment secure on your website?

Yes, it’s completely secure. Here’s why:

  • We use PayPal, a trusted payment processor, to handle all transactions securely.
  • We also use SSL encryption, which keeps your data safe between your browser and our website.
What payment methods do you accept?

We accept payments through PayPal, as well as debit and credit cards.

I’m stuck and need help. How do I get support?

You can open a ticket and we’ll assign an expert to help you with every step.

How quickly do you respond to tickets?

We usually reply within 12 hours. It depends on how many tickets we’re getting, but we always try to help as soon as possible.

Do you offer any discounts?

Yes! Just open a ticket or chat with us and we’ll provide you with discounts.

Do you have a free trial?

Yes, we do offer a free trial!

When you sign up, you’ll automatically receive some credits to get started.

For assistance, feel free to contact us

 

If you ever feel the need for assistance, feel free to contact us for support. Check our FAQ section for basic questions and answers.